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Shipping Statuses Reference

Complete reference for all DCP and KDM shipping statuses in Mica. Covers the four status stages — Ordered, Processing, Delivered, and Failed — with color codes, descriptions, and whether each status is set by Mica or the vendor.

Danny Jeremiah
Updated by Danny Jeremiah

Mica tracks DCP and KDM shipments through a series of statuses as they progress from initial request to delivery. Most statuses are set automatically by your content vendor's system, while a few are managed within Mica itself. This reference covers every status you may encounter.

Not all statuses apply to every shipment. The specific statuses you see depend on your vendor's workflow and the delivery method being used.

Table of Contents

  1. Where to Find Shipping Statuses
  2. Status Stages
  3. Initial and Pre-Order Stage
  4. Processing and In Progress Stage
  5. Success Stage
  6. Exception and Problem Stage

Where to Find Shipping Statuses

Shipping statuses appear in several places throughout Mica:

  • Booking detail page — The Shipping section shows the current status for each DCP and KDM delivery associated with a booking
  • Bookings browse page — The Ship column shows delivery status at a glance when browsing bookings
  • KDM page — Navigate to Bookings → KDM to see all KDM delivery statuses across bookings
The typical happy path for a digital delivery is: Ordered → Waiting for Vendor → Received By Vendor → Processing → Ready to Send → Sent → Delivered. Physical deliveries follow a similar flow but pass through Despatching and Despatched instead.

Status Stages

Shipping statuses are organised into four colour-coded stages:

Colour Stage Meaning Count
Ordered Initial & Pre-Order Request created and queued for vendor 5 statuses
Processing In Progress Vendor is actively working on the order 5 statuses
Delivered Success Successfully delivered or completed 4 statuses
Failed Exception Problem, error, or cancellation requiring attention 7 statuses

Initial and Pre-Order Stage

These statuses appear before an order reaches the vendor for processing:

Concept
Order is in draft state and has not been finalised
Mica
Ordered
Order has been created in Mica but has not yet been made available to the vendor
Mica
⚠️ Awaiting ID
Content ID has not been entered in Mica. The order will automatically be placed once this is completed
Mica
Waiting for Vendor
Order is queued but the vendor has not yet accessed the API
Mica
Received By Vendor
Vendor has accessed the Shipping API and has the order details
Mica

Processing and In Progress Stage

These statuses indicate the vendor is actively working on your order:

Processing
The request is being processed by the vendor
Vendor
On Hold
Order is on hold and not currently being processed. This may be due to missing information, an unmapped title version, or another issue. Check the vendor's notes for details
Vendor
Ready to Send
Digital delivery is prepared but has not yet started
Vendor
Despatching
Hard drive or physical media is being prepared for despatch
Vendor
Despatched
Hard drive or physical media has been shipped for delivery
Vendor

Success Stage

These statuses indicate successful delivery or completion:

Sent
Digital delivery is complete (includes KDMs)
Vendor
Sent by Satellite
Content has been delivered via satellite
Vendor
Ingested
DCP or KDM ingest is complete at the cinema
Vendor
Delivered
Hard drive, physical media, or KDM has been delivered to the cinema
Vendor

Exception and Problem Stage

These statuses indicate issues or cancellations that may require action:

Returned
Hard drive or physical media has been returned from the cinema
Vendor
Undelivered
Hard drive, physical media, or KDM was not delivered
Vendor
Rejected
Vendor is unable to fulfil the delivery — for example, the cinema is in an area the vendor doesn't service, or the timeline can't be met
Vendor
Failed
Vendor was unable to deliver the DCP due to a broken connection during electronic delivery
Vendor
Cancelled
You cancelled the order in Mica
Mica
Cancelled by Vendor
Vendor cancelled the order in their system
Vendor
Cancelled after completion
Order was cancelled after the delivery had already been completed
Both
If a shipment shows On Hold, check the vendor's description field for specific details about what information is needed to proceed.

If you need assistance with any aspect of Mica, we're here to help:

Contact your Mica system administrator for organisation-specific questions or access issues

OR

Reach out to the Mica support team at support.mica@maccs.com

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