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Creating Additional Shippings

Create additional DCP and KDM shipping orders for existing bookings in Mica. Covers when to create additional shippings, configuring versions and validity periods, and setting delivery dates.

Danny Jeremiah
Updated by Danny Jeremiah

When a booking is already confirmed and shipping orders have been placed, you may sometimes need to create additional shipping orders — for example, to send updated KDMs with extended validity, ship an alternative version, or resend a failed delivery. This guide covers how to create additional DCP and KDM shipping orders from the Bookings menu.

Table of Contents

  1. When to Create Additional Shippings
  2. Step-by-Step Process
  3. Troubleshooting
In most cases, use the Holdovers page to extend KDM validity when a booking is held over. Additional shippings are for situations where holdovers don't apply or where you need more control over what's shipped.

When to Create Additional Shippings

You may need additional shipping orders in the following situations:

  • Shipping errors — the initial order was not delivered or had incorrect parameters
  • Additional versions — shipping an alternative version (e.g. adding a subtitled version to an existing booking)
  • Content updates — updated DCPs need to be shipped to venues
  • KDM corrections — the original KDM validity period was wrong and needs to be reissued

Additional shippings are automatically linked to the original booking and do not create duplicate bookings. Mica maintains a complete shipping history for each booking.

Step-by-Step Process

1. Find and select bookings

  1. Navigate to Bookings → Bookings
  2. Use the search filters to locate the relevant bookings — filter by production, venue, venue group, or date range
  3. Filter by status Confirmed (only confirmed bookings can have shipping orders)
  4. Click the checkbox next to each booking that needs additional shipping. You can select multiple bookings if they need the same shipping parameters
Use the filter options to narrow your list before selecting. This makes it easier to batch-process shippings for similar bookings — for example, all bookings for a specific production starting in a given week.
Bookings list with confirmed bookings selected and bulk action buttons including Shippings visible

2. Open the Shippings dialog

  1. With bookings selected, look for the bulk action buttons that appear above the list
  2. Click the Shippings button
  3. The Versions dialog opens, showing shipping options for all selected bookings

3. Configure version settings

The Versions dialog displays all available versions for the selected bookings. For each version:

  • Ship column — shows Yes/No for each version. Click No to exclude versions you don't need to ship. By default, all versions are set to Yes
  • Shippings column — toggle KDM and/or DCP on or off:
    • KDM — Key Delivery Message (digital key required to play encrypted content)
    • DCP — Digital Cinema Package (the actual content files)
For additional shippings, you often only need to send new KDMs — the DCP is usually already at the venue from the original shipping. Only enable DCP if the venue needs new content files.
Versions dialog showing version rows with Ship toggles, KDM and DCP toggles, and date fields

4. Set KDM validity period

The KDM validity period is the most critical setting for additional shippings. An incorrect date range will prevent the venue from playing the content.
  • Start date — the first day the venue needs to play the content. You can also set a specific unlock time (default is 00:01)
  • End date — the last day the venue needs access. Set this with some margin beyond the last expected playday

5. Set DCP delivery date (if applicable)

If shipping a DCP, set the Delivery date — the date by which the DCP should arrive at the venue. This is typically a few days before the first playday.

6. Review and save

  1. Click Next to review the additional shippings being ordered
  2. Verify the version, shipping type (KDM/DCP), and dates are correct
  3. Click Save to place the orders

The shipping orders are placed with the selected vendor and appear in Sales → Shippings with status "Ordered", as well as on each individual booking's detail page.

Troubleshooting

Issue

Solution

Shippings button not visible

Make sure you have selected at least one booking using the checkboxes. The bulk action buttons only appear when bookings are selected.

No versions shown in the dialog

The selected bookings may not have DCP/KDM content linked to their release. Check the release configuration under Productions and ensure content is linked.

Shipping order stuck on "Ordered"

The vendor hasn't processed the order yet. Check that the Content ID is set on the version — orders with status "Awaiting ID" are held until the ID is added.

KDM not working at venue

Verify the KDM validity period covers the required playdays. Check that the correct version was shipped. The venue's server certificate may also need updating.

If you need assistance with any aspect of Mica, we're here to help:

Contact your Mica system administrator for organisation-specific questions or access issues

OR

Reach out to the Mica support team at support.mica@maccs.com

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